Shipping Policy
This Shipping Policy is effective as of the date listed below. If any updates are made, we will promptly post the revised version on this page, along with the updated date. Your continued use of this website signifies your acceptance of the updated terms.
Effective Date: 2026-01-04
Shipping Areas
We currently ship to the United States, Canada, Australia, and Europe (select countries/regions). The available countries/regions for shipping will be shown at checkout.
Carriers
We may use carriers such as USPS, FedEx, UPS, etc. The actual carrier will be confirmed in the shipping notification.
Processing Time
Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays). During peak seasons or promotions, there may be slight delays, and we will notify you through the order page or email.
Return Address
All returns must be sent to the address provided with an RMA (Return Merchandise Authorization). Returns without an authorization may be refused. The return address is: 3440 DE PAUL LN, STE 208, BRIDGETON, MO 63044, USA.
Shipping Fees & Free Shipping
Shipping fees are automatically calculated at checkout based on destination and shipping method. Whether free shipping is available and the minimum purchase required (if applicable) will be displayed at checkout and may vary by region.
Duties & Taxes
In some cases, you may be required to pay duties and import taxes for your order. The amount of duties and taxes will vary based on the specific regulations of the delivery address.
Please note that these fees are the responsibility of the recipient, in accordance with local customs and tax regulations. If taxes are not shown as included on the checkout page, the duties/import taxes are typically the recipient’s responsibility.
Shipping Times
Shipping times depend on the shipping method and destination selected at checkout. Estimated delivery times are as follows:
United States: 3-7 business days
Canada: 5-10 business days
Australia and Europe: 7-15 business days (subject to what is displayed at checkout)
Please note: Delivery times are estimates and may be affected by weather, customs, or carrier issues. If the delivery time exceeds the expected timeframe, we will notify you via email or SMS and assist with investigating the issue with the carrier or provide alternative arrangements.
Shipping Damage and Loss
If your order is damaged during shipping, please contact our customer support team within 3 days of receiving the items and provide photos of the damaged packaging and products. We will verify the situation and, upon confirmation of the damage, offer a free replacement or a full refund. For lost packages, we will work with the carrier to investigate and provide a solution. You may need to provide tracking information and relevant communication records as evidence.
Order Tracking
Once your order is shipped, we will provide tracking information via email. You can also visit our order tracking page (link) and enter your order number to view the latest status of your order. Please note that tracking information may take up to 24 hours to update.Address Accuracy
Please ensure that the shipping address is accurate and complete. If the address is incorrect and causes delivery failure or returns, additional fees or delays may occur.
Exceptional Handling
In case of logistics issues (such as long periods without updates, misdeliveries, damage, etc.), please contact us as soon as possible and provide your order number and tracking number. We will assist you in investigating with the carrier.
Contact Us
For assistance, please visit our Contact Us page to reach us.
Customer Support Hours: 24/7
We offer 24/7 customer support year-round. Whether it’s a weekday or holiday, you can always contact our support team via email or phone.