Return, Exchange, and Refund Policy
Effective Date: 2026-01-04

Scope
This policy applies to orders placed on this website and shipped to the United States, Canada, Australia, and Europe (select countries/regions). The available countries/regions for shipping will be shown at checkout. For detailed rules on shipping areas, fees, available shipping methods, estimated delivery times, and delay or exception handling, please refer to our Shipping Policy.

Return Window
Please initiate the return/exchange request within 21 days from the date of receipt. Ensure the return package is handed over to the carrier promptly, and tracking is generated. We may not process returns or exchanges after 21 days.

Return Conditions
Returned/exchanged items must meet the following conditions:

  • Unworn, unwashed, undamaged, unmodified, and with original tags intact.

  • Shoe boxes must be returned inside an outer box; damaged or tagged shoe boxes may be refused.

How to Initiate a Return
Steps:

  1. Log in to your account to initiate the return or email with your order number to contact us.

  2. After approval, use the return label we provide to send the item back.

  3. Pack the item carefully and ship it out; we recommend keeping the shipping receipt.

  4. Once we receive the return, we will process the refund or exchange.

Return Label Fee
Using our provided return label: A $9.99 fee will be deducted from the refund amount or borne by you.
If you choose to ship the return on your own (if applicable), you will be responsible for the shipping costs and we recommend using a trackable service.

Return Address
All returns must be sent to the address provided with an RMA (Return Merchandise Authorization). Returns without authorization may be refused. The return address is: [Company Address].

Exchange Policy
Exchanges for the same item in a different size (subject to availability) are supported:
If you choose to exchange, we will charge a $7.99 reshipping fee, and the exchanged item will be shipped after the return is processed.
We will arrange reshipping after confirming stock and fees.

Non-Returnable Items
The following items are non-returnable or non-exchangeable:

  • Items with obvious wear, wash marks, or odors (such as perfume or smoke).

  • Stains (such as makeup, food, etc.) or pet hair.

  • Items damaged due to modifications, improper packaging, or mishandling.

  • Orders signed for after the 21-day window.

  • Items marked as “Final Sale/Clearance.”

Chargeback Terms
If you have a dispute regarding a purchase, product, or service and are considering filing a chargeback through your bank or payment provider, we strongly encourage you to contact our Customer Support team first. We will make every reasonable effort to resolve the issue within 5–10 business days. If we’re unable to resolve the matter after working with you, you may choose to proceed with a chargeback through your bank or payment provider.

Information & Documentation You May Need
If you decide to file a chargeback, your bank or payment provider may request supporting information. To help review and resolve the dispute, please be prepared to provide:

  • Order confirmation details: order number, item name(s), payment details, and any related confirmation emails or invoices.

  • Shipping information (if applicable): tracking number, carrier, and delivery/receipt confirmation (if available).

  • Customer support communication records: any emails or other messages exchanged with our support team regarding the issue.

Fees and Financial Responsibility
If a chargeback is filed, a fee may be assessed by the bank or payment provider. In certain cases—such as when a chargeback is found to be invalid, unauthorized, or inconsistent with our posted return/refund policy—we may seek reimbursement of applicable chargeback-related fees and costs to the extent permitted by law. If your return or refund request is approved under our Return Policy, we will process the refund within 5–10 business days after we receive and inspect the returned item(s) (if a return is required). Refunds are issued back to the original payment method whenever possible.

Solutions After a Chargeback Is Filed
We recommend contacting us before filing a chargeback. In many cases, we can resolve issues quickly through support and avoid unnecessary disputes. If a chargeback is submitted, we may provide relevant documentation (such as order details, shipping confirmation, and communication history) to the payment provider to support the review process.

Legal Rights
If we determine that a chargeback was filed in bad faith, was fraudulent, or otherwise does not comply with our posted policies, we reserve the right to pursue recovery of any losses, fees, and related costs to the extent permitted by applicable law.

Dispute Resolution
If you have any issues with products or services, please first contact our customer support team via email or phone. We will do our best to respond and resolve the issue within 2-3 business days. If further assistance is needed, we offer refund, exchange, or return options.

Final Sale
The following items are typically final sale and non-returnable (as applicable, as marked on the product page):

  • Personalized or customized items

  • Hats/Beanies

  • Lingerie

  • Face masks

  • Hair accessories

  • Knitwear

  • Mystery bags

  • Discounted/clearance items

  • Items with a discount over 50%

  • Items marked “Final Sale.”

Defective Item Handling
If you receive a defective/damaged item, please contact us within 3 days of receipt and provide your order number and clear photos. We will offer an exchange, reshipping, or refund depending on the situation.

Refund Method and Timing
Refunds will be returned to the original payment method.

  • We will initiate the refund within 1-3 business days after return acceptance.

  • Banks/payment channels typically process refunds within 5-10 business days.
    The overall duration may be affected by return shipping and inspection, but usually does not exceed 21 days.

Order Modifications or Cancellations
If the order has not yet been processed and shipped, you may contact us via email or phone to request a modification. If the order has been shipped, we cannot modify it. You may initiate a return according to our refund policy once the item is received.

Contact Us
For assistance, please visit our Contact Us page to reach us.
Customer Support Hours: 24/7
We offer 24/7 customer support year-round. Whether it’s a weekday or holiday, you can always contact our support team via email or phone.