Frequently Asked Questions (FAQ)

Size Range
Q: What sizes do you offer?
A: Our women’s clothing typically ranges from XS to XXL. Please refer to the product page for actual sizing details.

Product Categories
Q: What types of products do you offer?
A: We offer women’s clothing and some accessories. For specific categories, please refer to the website’s category pages and product pages.

Processing and Shipping
Q: How long will it take to ship my order?
A: Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays). Once shipped, we will send tracking information. For details on shipping areas, fees, estimated delivery times, and handling logistics exceptions, please refer to our Shipping Policy page.

Payment Failure
Q: What should I do if my payment fails?
A: If you encounter payment issues during checkout, try the following steps:

  1. Check billing information: Ensure your billing address, credit card number, expiration date, and CVV are correct. Incorrect information may cause payment failure.

  2. Check account balance and limits: Ensure your payment account (e.g., credit card, debit card, or e-wallet) has enough balance and hasn’t exceeded its limit.

  3. Switch payment methods: If the payment fails, try using another payment method (e.g., switching credit cards or using an e-wallet).

  4. Contact your bank or payment provider: If your payment details are correct and you have sufficient balance, contact your bank or payment provider to inquire about any restrictions or issues with the payment.

  5. Try again later: Sometimes payment failures may be caused by temporary network issues or payment processing delays. You can try completing the payment later.

  6. Contact us: If the above steps don’t resolve the issue or if you need further assistance, please contact our customer support team, and we will provide support as soon as possible.

Payment Security
All payments are securely processed through Stripe. We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. We ensure that your payment process is secure and reliable. We do not store your payment card information.

Shipping Areas
Q: Do you offer international shipping?
A: Yes, we do. Currently, we support shipping to the United States, Canada, Australia, and Europe (select countries/regions). If your country/region is not displayed at checkout, we do not currently support shipping. For details on shipping areas, fees, estimated delivery times, and logistics exceptions, please refer to our Shipping Policy page.

Shipping Time
Q: How long will it take to receive my order?
A: Shipping time depends on the shipping method and destination selected at checkout. Estimated delivery times are as follows (business days, excluding weekends and holidays), but the actual time will be based on checkout details and the carrier’s shipping conditions:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • Australia and Europe (select countries/regions): 7–15 business days.
    For details on shipping areas, fees, available shipping methods, customs duties/taxes, and delay handling, please refer to our Shipping Policy page.

Return/Exchange Window
Q: What is the time limit for returns and exchanges?
A: Please initiate a return or exchange request within 21 days from the date of receipt. We may not process returns or exchanges after 21 days.

Q: What is your return/exchange policy?
A: You can submit a return or exchange request within 21 days of receiving your order. To ensure the item can be resold, the returned item must be unworn, unwashed, free of odors, stains, or damage, and retain the original tags (if applicable) and packaging (if applicable). If you use the prepaid return label we provide, a $9.99 fee will be deducted from your refund amount; if you choose to return the item on your own, you will be responsible for shipping costs (unless the item was sent incorrectly or has a quality issue). For details on non-returnable items, refund processing time, and refund methods, please refer to our Return & Exchange Policy page.

How Long Will My Refund Take?
Q: How long will it take to receive my refund?
A: After the return is accepted, we will initiate the refund within 1-3 business days. Banks/payment providers typically process refunds within 5-10 business days. Please refer to our Return & Exchange Policy page.

How to Contact Customer Support
Q: How can I contact customer support?
A: You can reach us at +1 (235) 202-2434, info@modearo.com, or through our Contact Us page.

Order Modification/Cancelation
Q: Can I modify or cancel my order after placing it?
A: If the order has not yet been processed and shipped, please contact us as soon as possible, and we will try our best to assist you, but we cannot guarantee success. If the order has been shipped, you can initiate a return following our Return & Exchange Policy after receiving the item.

Customs Duties
Q: Will I need to pay customs duties or import taxes?
A: Yes, your order may be subject to local customs regulations. Customs duties and import taxes are typically the responsibility of the recipient, based on the customs laws of the destination country. If taxes are not shown as included at checkout, you are responsible for paying these fees.

Discounts and Promotions
Q: Are there any discounts or promotions?
A: We offer occasional promotions. We recommend subscribing to our emails or checking our announcements for the latest updates.