About Us
Effective Date: 2026-01-04
Welcome Message
Welcome to Modearo.
Wherever you are, we hope you find the perfect products and have an enjoyable shopping experience.
We love fashion and value every communication and service detail. Our goal is to make shopping clearer and more secure: providing transparent product information, trackable shipping, and actionable after-sales service.
Who We Are
This website is founded and operated by a family team, specializing in curated women’s fashion retail, with plans to expand into more clothing and accessory categories.
Whether you’re browsing or placing an order online, we aim to offer you choices that combine style, quality, and value.
What We Offer
We provide a wide range of clothing and accessories. Each product page strives to present key details (size/measurements, fabric, care instructions, shipping info, etc.) to help you make informed purchase decisions. For further inquiries about ordering, modifying/cancelling orders, shipping, and after-sales, please refer to our FAQ. For information on shipping areas, delivery times, and costs, please check our Shipping Policy.
Shipping Areas
Currently, we ship to the United States, Canada, Australia, and Europe (select countries/regions). The available countries/regions for shipping will be displayed at checkout. Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays). After shipping, we will send carrier information and tracking numbers via email. For detailed information on shipping areas, fees, estimated delivery times, and exception handling, please refer to our Shipping Policy.
Returns and Refunds
To request a return or exchange, please submit your request within 21 days from the date of receipt and ensure the product meets our return conditions. Once the return is accepted, we will initiate a refund within 1-3 business days; the refund typically arrives within 5-10 business days.
Contact Us
Customer Support Hours: 24/7
We provide 24/7 customer support year-round. Whether it’s a weekday or holiday, you can always reach out to our support team via email or phone.
We usually respond to your inquiries within 24 hours and strive to resolve your issues promptly. Even outside of business hours, our support team will arrange follow-ups as soon as possible to ensure you receive full support.
For urgent matters or quick responses, you can contact us anytime, and we will prioritize your case.